What's a Refurbished HDTV? Deal or No Deal?
A number of on-line dealers and retailers offer HDTVs labeled as “refurbished” or “recertified”. One of the largest sellers of these sets is a company called Systemax, which consists of a group of on-line dealers that includes Circuitcity.com, Compusa.com. and Tigerdirect.com.
When we last looked, Circuitcity.com lists over twenty refurbished Vizio HDTV models and just three Sharps . We made several calls to Systemax corporate communications to ascertain why there are so many Vizios available. We never received a return call. We spoke to a Vizio management person and he confirmed Vizio’s core retailers Wal-Mart, Target and the warehouse clubs don’t sell open box returns and do not have service facilities, therefore Vizio needs on-line outlets to sell the defective, damaged and other store returned HDTVs after repair.
A Circuit City customer service phone representative confirmed they have hundreds of each model available, not surprising considering Vizio is consistently the number one or number two LCD sales volume leader in the USA.
1) A Customer Return – Most major retailers have a 30-day return policy for their products and many consumers, for whatever reason, return products within that time period. Most of the time if there is nothing wrong with the product, a retailer will just reduce the price and resell it as an open box special – still having the new product warranty. However, if there is some sort of defect present in the product, many retailers return the product to the manufacturer where it is inspected and corrected, and then specially repackaged for sale as a refurbished item. These will typically be sold through outlets or through the largest of the manufacturer’s resellers
2) Shipping Damage – Many product packages can be damaged in shipping, whether due to mishandling, the elements, or other factors. In most cases the product in the box may be in perfect condition, after all manufacturers spend vast sums of money on packaging to protect their product during shipping. However, the retailer has the option to return the damaged boxes to the manufacturer. The manufacturer, then, inspects the products and repackages them for sale. But since they were returned, they cannot be sold as new products, so they are relabeled as refurbished units.
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